Frequently Asked Questions

Q: What exactly is the Digital and Home Concierge Plan?A: It's an all-inclusive monthly membership where we handle every digital and technical issue for a fixed price. This includes troubleshooting, setting up new devices, managing passwords, and making frustrating support calls for you.

Q: Is this just for computer problems?A: No. We cover all your home technology: computers, phones, streaming devices (Roku/Apple TV), Wi-Fi, printers, smart home gadgets, and even help with confusing documents and forms.

Q: Why should I switch from paying per job to a membership?A: A membership eliminates unpredictable costs and stress. You pay one predictable rate and get unlimited troubleshooting, immediate security protection, and dedicated advocacy for all your tech—preventing emergencies before they happen.

Q: What is the difference between the Solo Essential Plan and the Total Concierge Plan?A: The services are identical. The Solo Essential Plan ($99/month) covers one individual, while the Total Concierge Plan ($149/month) covers up to two people in the household.

Q: How does the sign-up process work?A: Simply select your desired plan on our enrollment page. We will contact you immediately to schedule a brief Onboarding Call to securely set up your password manager and security protocols.

Q: Is there a long-term contract?A: No. Our plans are month-to-month. You can cancel your membership at any time without penalty, though we are confident you'll find the service indispensable.

Q: How do I get help once I’m enrolled?A: Simple: you call or text Dave directly. There are no confusing ticket systems. Just reach out, and we will handle the issue via remote access, phone guidance, or scheduled on-site visit.

Q: Do you really call tech support for me?A: Yes. If your internet is down or your software is broken, you contact us. We handle the frustrating wait times and complex technical conversations with your service provider, saving you hours of stress.

Q: Do I need to be home for you to fix my computer?A: Most issues (like software problems, email fixes, and security checks) can be solved remotely and securely. For physical setup or complex network issues, we will schedule a convenient in-home visit.

I never store or retain your passwords or login info. If I help set something up, I’ll walk you through how to change the password afterwards for your peace of mind.

Not at all! In fact, most of my clients come to me because they aren’t comfortable with technology. I take the time to explain things clearly, avoid jargon, and make sure you’re confident using your devices before I leave. No question is too small.